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Conversational AI Leader Funds Ph.D. fellowship for students to build richer, more meaningful experiences between humans and AI

NEW YORKMay 10, 2022 /PRNewswire/ — LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, has launched the LivePerson Fellows Program at the University of California, Santa Cruz (UCSC). The program sponsors Ph.D. students from UCSC’s Natural Language and Dialogue Systems Lab to ensure that the Conversational AI experiences of the future will provide more natural, empathetic, and human-feeling experiences for everyone.


The LivePerson Fellows Program grew out of a close collaboration between LivePerson and UCSC AI experts to transform experiences we have with AIs we interact with through speech or text and build richer digital experiences with Conversational AI for generations to come. Conversations may be the most natural form of communication, but they are incredibly complex and nuanced. There are many technical challenges in teaching artificial intelligence to converse in a way that is personal, meaningful and human† The LivePerson Fellows program aims to enable the next generation of scientists to realize new breakthroughs in natural language processing, natural language understanding and conversational AI. Read more about the Fellows program here

dr. Beth Ann HockeySenior Principal Data Scientist at LivePerson, and Dr. Marilyn WalkerProfessor of Computer Science and Engineering at the Baskin School of Engineering and Director of UCSC’s Natural Language and Dialogue Systems Lab, PhD at the University of Pennsylvania together. Hockey, who created the first-ever voice assistant for astronauts working in space, was recently asked to join the Industry Advisory Board of Walker’s Natural Language Processing (NLP) program, drawing on her experience at LivePerson and other technology companies to its curriculum and advice.

“Joining UCSC’s Industry Advisory Board was an ideal opportunity to help influence the future of NLP by sharing lessons from my work with industry, academia and government, plus feedback on the curriculum to ensure it matches the skills needed in this rapidly evolving field.” said hockey. “But we as a company wanted to do more. We want the next generation of NLP talent to be diverse, ethical and versatile. That’s where the LivePerson Fellows program comes in. We teach students the fundamentals of Conversational AI to build richer digital experiences for future generations.”

“We are proud of our partnership with UCSC’s incredible NLP program and are excited to support these talented data scientists as they build the future of Conversational AI. With the progress they make to make interactions with AI feel more humane, we have more positive, more meaningful digital experiences for future generations,” said Rob Lo Casciofounder and CEO of LivePerson.

Davan Harrison and Wen Cuic, both Ph.D. candidates in Natural Language Processing, are the first UCSC students to be named LivePerson Fellows† Their work focuses on solving some of the key problems in the field and improving experiences with AI communicating through speech or text.

Led by Walker, Harrison and Cui work on open domain projects that are not tied to a specific industry or field. Harrison’s area of ​​study, dialog act classification, helps AI better identify what a user is trying to achieve when they say or type something. Cui’s field of study, Entity Linking, links information strings to specific words to give AI more knowledge and support more natural and informed conversations.

“Studying open-domain dialogue presents unique challenges and opportunities for our NLP students to create models that talk like people. It’s an area that is becoming increasingly relevant in today’s industry,” Walker said. “LivePerson’s conversational systems perform nearly a billion conversational interactions per month. Our partnership with LivePerson will help us better understand the research needed to make these systems more natural and useful. My students’ work in these areas will Determining how people interact with products can make the world more accessible and easier to navigate.”

For more information about the LivePerson Fellows program, visit the LivePerson blog.

About LivePerson, Inc.
LivePerson (NASDAQ:LPSN) is a leading Conversational AI company creating digital experiences that are curiously human. Every person is unique and our technology makes it possible for companies to treat their audiences that way on a large scale. Our customers, including leading brands such as HSBC, Orange and GM Financial, can now meet consumers where they are via social media, messaging, email, voice and more. Nearly a billion conversational interactions are powered by our Conversational Cloud every month. Out of that comes a uniquely rich AI dataset for brands to build connections that are anything but artificial. Fast company named us the #1 most innovative AI company in the world. To talk to us or our Conversational AI, go to liveperson.com

Forward-Looking Statements
Forward-looking statements Statements in this press release and on our earnings call related to LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Such forward-looking statements, including but not limited to financial guidance, are made in accordance with the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal forecasts and expectations to change as the quarter and year progress and we should therefore being clear that the internal projections and beliefs on which we base our expectations may change. While these expectations may change, we are under no obligation to notify you if they arise. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include: major public health problems, and in particular the pandemic caused by the spread of COVID-19, and their effects in the US and worldwide markets; our ability to retain key personnel, attract new employees and manage employee turnover; pressure on our human resources and infrastructure by supporting our existing and growing customer base; the ability to successfully integrate past or potential future acquisitions; our ability to obtain additional funding to execute our business strategy; delays in our implementation cycles; payment-related risks; possible fluctuations in our quarterly revenue and operating results; limitations on the effectiveness of our controls; non-payment or late payment of amounts owed to us from a significant number of customers; volatility in the capital markets; recognition of subscription revenues; customer retention and engagement; the migration of existing customers to our new platform; our ability to attract new customers and new consumer users of our consumer services; our ability to develop and maintain successful relationships with social media and other third-party messaging platforms and consumer endpoints; the highly competitive markets in which we operate; general economic conditions; privacy issues related to the internet that could lead to new legislation or negative public perception; new regulatory or other legal requirements that could have a material impact on our business; government export controls and economic sanctions; industry-specific regulations and adverse industry-specific laws, regulations or interpretative positions; future regulation of the internet or mobile devices; greater-than-expected income, non-revenue and transaction tax liabilities; failures or security breaches in our services, those of our third-party suppliers or on our customers’ websites; regulation or possible misappropriation of personal information of our customers’ internet users; technological systems beyond our control and technology-related defects that could disrupt the LivePerson Services; our dependence on the continued viability of the Internet; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings; the presence of and difficulty in correcting errors, malfunctions or “bugs” in our products; our ability to license necessary third-party software for use in our products and services, and our ability to successfully integrate third-party software; possible adverse effects due to fluctuations in foreign currency and cryptocurrency exchange rates; additional legal requirements, tax obligations, currency movements and other risks as we expand internationally, to new offerings, including AI-enabled healthcare and/or as we expand to direct-to-consumer services; risks associated with our activities in Israel and Ukraine, and the civil and political unrest and the potential for armed conflict in those regions; failure to meet service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers through our technology platforms; technological or other defects that may disrupt or adversely affect our services; our ability to maintain our reputation; our long sales cycles; changes in generally accepted accounting policies in the United States† natural disasters and interruption of our business due to man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; risks associated with our common stock being traded on more than one stock exchange; and other factors described in the “Risk Factors” section of the Company’s Annual Report on Form 10-K for the year ended December 31, 2021filed with the SEC on February 28, 2022† This list is intended to identify only some of the key factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the company’s reports and documents filed by us from time to time with the Securities and 6 Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those stated. discussed in forward-looking statements.

Mike Tague
[email protected]


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SOURCE LivePerson, Inc.

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