A UK consumer champion has filed a £750 million ($907 million) legal claim against Apple over the 2017 iPhone stifle controversy where a software update effectively slows down older devices (via the guard†
Market researcher Justin Gutmann has filed the claim with the UK Competition Appeal Tribunal to seek damages for up to 25 million UK owners of a range of older iPhone models affected by the update.
The claim relates to Apple’s introduction of power management features for older iPhones to prevent unexpected shutdowns during times of peak power consumption on devices with degraded batteries. These power management features slow down the processor on older iPhones with less than optimal batteries, resulting in: slower performance†
Gutman claims that Apple introduced the features to disguise the fact that “iPhone” batteries failed to meet the new iOS processing requirements and that instead of recalling products or replacing batteries, Apple encouraged users to remove the software. download updates.
“Instead of doing the honorable and legal of their customers and offering a free replacement, repair service or compensation, Apple has misled people by hiding a tool in software updates that slowed down their devices by up to 58%,” Gutmann said.
“I am launching this case so that millions of iPhone users in the UK can be compensated for the damages suffered by Apple.
“If this case is successful, I hope dominant companies will re-evaluate their business models and refrain from this kind of behavior,” he added.
although introduced at the beginning of 2017the power management features were not widely publicized until late 2017, leaving many customers feeling cheated by Apple.
Apple apologized same year for no better explaining how battery health could affect performance. Since then, it has implemented a policy that offers low prices battery replacements without questions for out-of-warranty devices.
In 2020, the company has also agreed to: pay up to $500 million to settle a long-running class action lawsuit in the United States accusing the company of “secretly pinching” older “iPhone” models. Apple has had to deal with similar lawsuits in Belgium, ChiliSpain, Italyand Portugal†
Gutman’s claim concerns the iPhone 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus and iPhone X models. It seeks compensation for every model it owns and is an opt-out claim, meaning customers do not have to actively participate in the case to claim compensation.
Commenting on the claim, Apple said: the guard: “We have never, and would never, do anything to … degrade the user experience to drive customer upgrades.
“Our goal has always been to make products that our customers love, and making iPhones last as long as possible is a big part of that.”